Last updated: 9 January 2026
1) Who we are
This Privacy Policy explains how NE Cleaning UK (“we”, “us”, “our”) collects and uses personal data when you use our website https://www.necleaning.uk/ and when you contact us or request a quote/booking.
Data Controller: NE Cleaning UK
Contact email: hello@necleaning.uk
Telephone: 01670 708 205
Address: St Nicholas Manor, Cramlington, NE23 1AZ
2) The personal data we collect
We collect personal data in the following ways:
2.1) Data you provide to us
- Quote and booking forms: first name, last name, email address, phone number, address including postcode, property type, property condition, number of bedrooms/bathrooms, preferred date/time, message content, and any other details you choose to share.
- Contact form: first name, last name, email address, phone number, and message content.
- Allergies information (optional): if you choose to provide allergy details, this can be treated as health information.
2.2) Data we collect automatically
- Technical data: IP address, device type, browser type/version, pages viewed, and approximate location derived from your IP address.
- Cookies and consent preferences: your cookie choices and consent status saved by our cookie consent tool.
3) How we use your personal data
We use your information to:
- Respond to enquiries and provide quotes.
- Arrange and deliver cleaning services, including scheduling and onsite coordination.
- Communicate with you by email, phone, or WhatsApp when you contact us that way.
- Keep internal records of enquiries, bookings, and service delivery.
- Improve the website, troubleshoot issues, and maintain security.
- Comply with legal and regulatory obligations.
4) Our lawful bases for processing
UK data protection law requires a lawful basis for using your personal data. We rely on the following:
- Contract: where processing is necessary to take steps you request (such as providing a quote) or to perform a contract for cleaning services.
- Legitimate interests: to run and improve our business, respond to enquiries, keep our services organised, and secure our website (balanced against your rights).
- Consent: where you have given clear permission (for example, optional cookies and any marketing where required).
- Legal obligation: where we must keep records for tax, accounting, or other legal requirements.
5) Special category data (allergies)
If you choose to provide allergy information, we use it only to plan and deliver a safe service (for example, selecting suitable products and avoiding triggers). You do not have to provide this information.
Where allergy details are provided, we process it using your explicit consent and we restrict access to people who need it to deliver the service safely.
6) Who we share your data with
We only share personal data when it is necessary to run our services and website. This can include:
- Website and hosting suppliers (to host and operate the website and keep it secure).
- Form and email delivery tools used to receive and store form submissions and send notifications.
- Security services displayed/used on the website (for example, SiteLock).
- Professional advisers such as accountants or insurers where required.
- Legal/regulatory bodies where we are required to disclose information by law.
We do not sell your personal data.
7) International transfers
Some service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.
8) How long we keep your data
We keep personal data only as long as needed for the purposes above:
- Enquiries and quote requests: typically up to 24 months from last contact.
- Bookings and service records: typically up to 7 years (to support accounting/tax and business recordkeeping).
- Website security logs: typically up to 90 days (unless needed longer to investigate an incident).
- Cookie consent records: stored in line with the settings of our cookie consent tool.
9) Cookies
We use cookies and similar technologies to make the website work, remember your preferences, and understand how the site is used. We use a cookie consent tool that lets you choose which categories to accept.
Cookie categories shown on our site include:
- Necessary cookies
- Functional cookies
- Analytical cookies
- Advertisement cookies
- Unclassified cookies
You can update your choices at any time using the cookie controls on the website.
10) Marketing
If we send marketing messages, we will do so in line with UK marketing rules. You can opt out at any time by telling us using the contact details above.
11) Your rights
You have rights over your personal data, including:
- The right to be informed about how your data is used.
- The right of access to your personal data.
- The right to have inaccurate data corrected.
- The right to have your data erased (in certain situations).
- The right to restrict processing (in certain situations).
- The right to data portability (in certain situations).
- The right to object to processing (in certain situations, especially where we rely on legitimate interests).
- The right to withdraw consent at any time where we rely on consent.
To exercise your rights, contact us at hello@necleaning.uk.
12) Complaints
If you are unhappy with how we handle your personal data, contact us first and we will try to resolve it. You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO).
13) Security
We use reasonable technical and organisational measures to protect your personal data, including access controls and security tools. No method of transmission or storage is completely secure, but we work to protect your information and reduce risk.
14) Third-party links and social media
Our website links to third-party services such as social media and WhatsApp. If you follow those links, those services will process your data under their own policies.
15) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was most recently changed.